{"id":4242,"date":"2023-07-19T17:00:53","date_gmt":"2023-07-19T17:00:53","guid":{"rendered":"https:\/\/4-skin.net\/?page_id=4242"},"modified":"2023-10-17T17:30:43","modified_gmt":"2023-10-17T17:30:43","slug":"trocas-e-devolucoes","status":"publish","type":"page","link":"https:\/\/4-skin.net\/trocas-e-devolucoes\/","title":{"rendered":"Trocas e devolu\u00e7\u00f5es"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4242\" class=\"elementor elementor-4242\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8e9b3f elementor-section-height-min-height elementor-section-full_width elementor-section-height-default elementor-section-items-middle\" data-id=\"f8e9b3f\" data-element_type=\"section\" 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data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;a686679&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e23cb3f\" data-id=\"e23cb3f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c655a11 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"c655a11\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading 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class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Trocas, Devolu\u00e7\u00f5es,<br>Desist\u00eancias e<br>Cancelamentos<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6453d12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6453d12\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;6ae37a8&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c778b7a\" data-id=\"c778b7a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed10a09 elementor-widget elementor-widget-accordion\" data-id=\"ed10a09\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2481\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2481\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Objetivo<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2481\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2481\"><p><b>O objetivo da <\/b><a href=\"https:\/\/4-skin.net\"><b>https:\/\/4-skin.net<\/b><\/a> <span style=\"font-weight: 400\">\u00e9 <\/span><b>garantir a sua total satisfa\u00e7\u00e3o<\/b><span style=\"font-weight: 400\"> e por isso criamos uma pol\u00edtica de trocas, devolu\u00e7\u00f5es, desist\u00eancias e cancelamentos. Assim, caso n\u00e3o esteja totalmente satisfeito com a sua compra, poder\u00e1 facilmente trocar, devolver, desistir ou cancelar a sua aquisi\u00e7\u00e3o.<\/span><\/p><p><b>Nota: <\/b><span style=\"font-weight: 400\">Entre em contacto com o nosso\u00a0servi\u00e7o de apoio ao cliente, atrav\u00e9s do\u00a0e-mail <\/span><a href=\"mailto:info@4-skin.net\"><span style=\"font-weight: 400\">info@4-skin.net<\/span><\/a><span style=\"font-weight: 400\">, antes de avan\u00e7ar com o seu pedido<\/span><b>.<\/b><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2482\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2482\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso trocar a minha compra?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2482\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2482\"><p><span style=\"font-weight: 400\">Sim, pode trocar a sua compra s\u00f3 necessita de garantir:<\/span><\/p><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">As <\/span><i><span style=\"font-weight: 400\">condi\u00e7\u00f5es gerais para trocas, devolu\u00e7\u00f5es e desist\u00eancias (ver A);<\/span><\/i><span style=\"font-weight: 400\">\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Os <\/span><i><span style=\"font-weight: 400\">passos para troca\/devolu\u00e7\u00e3o da mercadoria (ver II)<\/span><\/i><span style=\"font-weight: 400\">.<\/span><\/li><\/ol><p><span style=\"font-weight: 400\">Ser\u00e1 emitida uma nota de cr\u00e9dito sobre a mercadoria a trocar e o valor fica em conta-corrente para a nova compra. Caso exista valor remanescente este ser\u00e1 devolvido utilizando as <\/span><i><span style=\"font-weight: 400\">condi\u00e7\u00f5es de devolu\u00e7\u00e3o do valor da compra (ver B).<\/span><\/i><\/p><p><span style=\"font-weight: 400\">O envio da troca est\u00e1 sujeito ao stock existente.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2483\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2483\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso desistir da minha compra?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2483\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2483\"><p><span style=\"font-weight: 400\">Pode desistir da sua compra enviando um email para <\/span><a href=\"mailto:info@4-skin.net\"><span style=\"font-weight: 400\">info@4-skin.net<\/span><\/a><span style=\"font-weight: 400\"> indicando a sua desist\u00eancia. Iremos verificar se a mercadoria n\u00e3o foi enviada e comunicar por email. Caso esta j\u00e1 tenha sido enviada a iremos informar por email o <\/span><i><span style=\"font-weight: 400\">procedimento de recusa de rece\u00e7\u00e3o da entrega<\/span><\/i><span style=\"font-weight: 400\">.<\/span><\/p><p><span style=\"font-weight: 400\">Ap\u00f3s a conclus\u00e3o deste processo iremos devolver os valores (ver <\/span><i><span style=\"font-weight: 400\">condi\u00e7\u00f5es de devolu\u00e7\u00e3o do valor da compra (ver B)).<\/span><\/i><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2484\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2484\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso devolver a minha compra?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2484\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2484\"><p><span style=\"font-weight: 400\">Sim, pode devolver a sua compra, apenas necessita de garantir:<\/span><\/p><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">As <\/span><i><span style=\"font-weight: 400\">condi\u00e7\u00f5es gerais para trocas, devolu\u00e7\u00f5es e desist\u00eancias (ver A);<\/span><\/i><span style=\"font-weight: 400\">\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Os <\/span><i><span style=\"font-weight: 400\">passos para troca\/devolu\u00e7\u00e3o da mercadoria (ver II)<\/span><\/i><span style=\"font-weight: 400\">.<\/span><\/li><\/ol><p><span style=\"font-weight: 400\">Ap\u00f3s isso o valor ser\u00e1 restitu\u00eddo (ver<\/span><i><span style=\"font-weight: 400\"> condi\u00e7\u00f5es de devolu\u00e7\u00e3o do valor da compra (ver B))<\/span><\/i><span style=\"font-weight: 400\">.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2485\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2485\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como proceder em caso de artigo com defeito?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2485\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2485\"><p><span style=\"font-weight: 400\">Se o seu produto apresentar um defeito, basta seguir os seguintes passos:<\/span><\/p><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Enviar um email para\u00a0<\/span><a href=\"mailto:info@4-skin.net\"><span style=\"font-weight: 400\">info@4-skin.net<\/span><\/a><span style=\"font-weight: 400\">:<\/span><\/li><\/ol><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Assunto do email: \u201dReclama\u00e7\u00e3o #\u201d (a seguir ao cardinal, coloca o n\u00ba do documento fiscal da compra ou n\u00ba do pedido);<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Em anexo: 2 ou 3 fotografias\u00a0n\u00edtidas\u00a0ou v\u00eddeo que mostrem claramente o problema encontrado no produto;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Texto do email: descrever detalhadamente o problema encontrado;<\/span><\/li><\/ul><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Aguarde o email de resposta com indica\u00e7\u00f5es de como proceder;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">O seu produto ser\u00e1 analisado em laborat\u00f3rio;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Procederemos \u00e0 sua repara\u00e7\u00e3o caso seja um problema simples e de f\u00e1cil resolu\u00e7\u00e3o, permitindo a redu\u00e7\u00e3o do desperd\u00edcio. Esta solu\u00e7\u00e3o apenas ser\u00e1 viabilizada caso n\u00e3o traga qualquer inconveni\u00eancia para si. No caso de n\u00e3o haver a possibilidade de repara\u00e7\u00e3o, fazemos a substitui\u00e7\u00e3o.<\/span><\/li><\/ol><p><span style=\"font-weight: 400\">Assumimos a responsabilidade por todos os nossos produtos desde que tenham sido cumpridas todas as normas de manuten\u00e7\u00e3o e utiliza\u00e7\u00e3o e manuseamento.<\/span><\/p><p><span style=\"font-weight: 400\">O produto ser\u00e1 sujeito a an\u00e1lise em laborat\u00f3rio e qualquer incumprimento ser\u00e1 detetado. Nesta situa\u00e7\u00e3o, a 4Skin reserva-se ao direito de negar a repara\u00e7\u00e3o\/substitui\u00e7\u00e3o do mesmo.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2486\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2486\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">(I) In\u00edcio do processo de trocas, devolu\u00e7\u00f5es e desist\u00eancias<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2486\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2486\"><p><span style=\"font-weight: 400\">O cliente envia um email para <\/span><a href=\"mailto:info@4-skin.net\"><span style=\"font-weight: 400\">info@4-skin.net<\/span><\/a><span style=\"font-weight: 400\"> contendo as informa\u00e7\u00f5es:<\/span><\/p><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">N\u00ba do documento fiscal da compra ou n\u00ba do pedido;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Contacto telef\u00f3nico e email da pessoa de contacto respons\u00e1vel por este processo;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Nome e quantidade da mercadoria a ser trocada, devolvida ou desistida;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Explica\u00e7\u00e3o sucinta da raz\u00e3o deste processo;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Fotos, v\u00eddeos e outras informa\u00e7\u00f5es relevantes ao assunto.<\/span><\/li><\/ol><p><span style=\"font-weight: 400\">O seu processo \u00e9 analisado e, caso n\u00e3o sejam necess\u00e1rias informa\u00e7\u00f5es adicionais, iremos responder com um <\/span><span style=\"font-weight: 400\">email de autoriza\u00e7\u00e3o e as indica\u00e7\u00f5es de como proceder<\/span><span style=\"font-weight: 400\">.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2487\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2487\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">(II) Passos para troca\/devolu\u00e7\u00e3o da mercadoria<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2487\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2487\"><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">O cliente procede ao envio da mercadoria cumprindo as indica\u00e7\u00f5es recebidas no email de autoriza\u00e7\u00e3o \u2013 <\/span><span style=\"font-weight: 400\">nunca ultrapassando o prazo m\u00e1ximo de 15 dias seguidos desde que recebeu a sua mercadoria<\/span><span style=\"font-weight: 400\">;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ap\u00f3s a rece\u00e7\u00e3o da mercadoria o nosso laborat\u00f3rio tem 10 dias seguidos para fazer a sua an\u00e1lise e informar o cliente por email.<\/span><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2488\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2488\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Condi\u00e7\u00f5es: (A) Gerais para trocas, devolu\u00e7\u00f5es e desist\u00eancias<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2488\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2488\"><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A mercadoria seja devolvida no prazo de 15 dias seguidos a contar da data em que teve o bem em sua posse;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Os produtos e embalagens originais n\u00e3o tenham sofrido qualquer dano ou sinais de utiliza\u00e7\u00e3o;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">A mercadoria seja devolvida na sua embalagem original com todos os manuais, pe\u00e7as e extras com que foi entregue;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Os custos dos portes n\u00e3o s\u00e3o reembols\u00e1veis caso se apliquem;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Caso os artigos devolvidos n\u00e3o se apresentem no estado de conserva\u00e7\u00e3o em que foram adquiridos, a 4Skin reserva-se ao direito de n\u00e3o aceitar a troca, devolu\u00e7\u00e3o e recusar o reembolso dos mesmos.<\/span><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2489\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2489\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Condi\u00e7\u00f5es: (B) Devolu\u00e7\u00e3o do valor da compra<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2489\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2489\"><ol><li><span style=\"font-weight: 400\">Caso se confirme o perfeito estado da mercadoria iremos proceder \u00e0 devolu\u00e7\u00e3o do dinheiro utilizando o mesmo IBAN ou, caso n\u00e3o se aplique, o IBAN por si indicado. <\/span><span style=\"font-weight: 400\">N\u00e3o existe devolu\u00e7\u00e3o de valores em dinheiro<\/span><span style=\"font-weight: 400\">;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Todos os custos financeiros, de forma\u00e7\u00e3o ou que ocorram inerentes ao processo de do seu envio de troca\/devolu\u00e7\u00e3o ou desist\u00eancia ser\u00e3o descontados no valor a devolver;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Nos casos em que o processo de compra implicou custos de portes ou outros, este valor ser\u00e1 descontado ao valor a devolver.<\/span><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>4skin Trocas, Devolu\u00e7\u00f5es, Desist\u00eancias e Cancelamentos Objetivo O objetivo da https:\/\/4-skin.net \u00e9 garantir a sua total satisfa\u00e7\u00e3o e por isso criamos uma pol\u00edtica de trocas, devolu\u00e7\u00f5es, desist\u00eancias e cancelamentos. Assim, caso n\u00e3o esteja totalmente satisfeito com a sua compra, poder\u00e1 facilmente trocar, devolver, desistir ou cancelar a sua aquisi\u00e7\u00e3o. Nota: Entre em contacto com o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/4-skin.net\/wp-json\/wp\/v2\/pages\/4242"}],"collection":[{"href":"https:\/\/4-skin.net\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/4-skin.net\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/4-skin.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/4-skin.net\/wp-json\/wp\/v2\/comments?post=4242"}],"version-history":[{"count":17,"href":"https:\/\/4-skin.net\/wp-json\/wp\/v2\/pages\/4242\/revisions"}],"predecessor-version":[{"id":4344,"href":"https:\/\/4-skin.net\/wp-json\/wp\/v2\/pages\/4242\/revisions\/4344"}],"wp:attachment":[{"href":"https:\/\/4-skin.net\/wp-json\/wp\/v2\/media?parent=4242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}